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International Shipping
Domestic US Shipping What is the time frame for receiving your merchandize? Guarantee Policy Returns and Order Cancellation Policy How do I sign in to this site? How do I sign out of this site? What if I forgot my password? How do I become a registered user for this site? Do I have to register and sign in to purchase products? How do I add an item to my shopping cart? How do I remove an item from my shopping cart? How do I remove all of the products in my shopping cart? Who can I contact if I have questions? Can I update my account contact information? Is my payment and personal information secure through this site? Can I change my e-mail address and password? Can I view my previous orders placed on this site? Can I provide special instructions with my order? International Shipping We offer service out side the United States to all military bases, American diplomatic representations as well in to Canada, via USPS, un less otherwise specified. Back to Top Domestic US Shipping In the Continental United States, we offer shipping via USPS; the average cost is $2.50 per CD. We do not profit from our shipping service and we do not charge handling service, we are proud and happy of handling your order free of charge. Back to Top What is the time frame for receiving your merchandize? Al domestic orders are shipped with in 48 to 72 hours from the date you place your order on week days from Monday to Friday. All International orders are shipped with in 72 hours on week days. If the merchandize you have ordered is not available or if is place on back order, we will immediately notify the customer via email or by telephone if the order is of domestic nature. Back to Top Guarantee Policy All accessory products are backed by a 30 day money back guarantee. If you are not satisfied with any accessory product, for any reason, you may return it within 30 days with no questions asked. Simply call us at 210-647-2930 to obtain a return authorization number. No returns will be accepted unless you call us first and receive the authorization number. We further warranty all products against manufacturer's defects for a period of one year. If you feel any product purchased from El Norteno Music is defective, please contact us immediately at 210-647-2930. We will repair or replace, at our option, any such items. This is the extent of our liability. All CDs and DVD's have a 30 day money back guarantee against defects and poor workmanship, no CD's or DVD's will be accepted or exchanged once the protection seal and original package is broken unless it is defective. The CD Manufacturer do not replace product unless is clearly defective. Back to Top Returns and Order Cancellation Policy No orders will be shipped until fully paid for. Any order which is cancelled prior to shipping is subject to a 10% cancellation fee. All accessory products are backed by a 30 day money back guarantee. If you are not satisfied with any accessory product, for any reason, you may return it within 30 days with no questions asked. Call us toll free at 210-647-2930 to arrange the return. No returns shall be accepted unless you call us first and receive a return authorization number. Customers are responsible for prepaying the shipping charges for all returned items. Upon receipt of the returned items, which must be in good condition, we will refund the original purchase price of those items, less shipping charges. We reserve the right to charge a minimum 25% restocking fee on any CD's we agree to accept back for return. Any order that is cancelled is subject to a 10% cancellation fee. The customer shall be responsible for all charges incurred returning unwanted items as well as the freight charges for the original shipment and the freight charges for the returned items. The returned item(s) must be packed in original or identical packing as it was received. Prior to shipping the return, you must contact customer service for a return authorization number. Our return policy requires that each customer inspects the delivered items before signing the delivery bill of lading. Upon notation of any damage to the packaging, do not accept the item; the post office will return the unit to the warehouse for inspection. Contact us at this point to resolve a possible redelivery. If you knowingly accept a damaged shipment, you do so at your own risk and it will your responsibility to contact the USPS to process an inspection and claim. Back to Top How do I sign in to this site? To sign in to your customer account, click Sign In on the menu bar and enter your e-mail address and password. If you do not have an account, please click Register on the menu bar. Back to Top How do I sign out of this site? To sign out of your customer account, click Sign Out on the menu bar and you will return to the Sign In screen. If Sign Out does not appear on the menu bar, then you are not currently signed in to the site. Back to Top What if I forgot my password? If you have forgotten your password, click Sign In on the menu bar to access the Sign In screen. At the bottom of the page, click on the Forgot your password? link. On the password retrieval page, you may enter your e-mail address, and then click Get Password. We will send your password to the e-mail address we have on file for your account Back to Top How do I become a registered user for this site? To become a registered member of this site, click Register on the menu bar and enter your Contact and Sign In information. Then click Create Account. There is no cost to become a registered member. Please note: For security purposes, your password must consist of 8-32 characters and must include at least 1 numeral, 1 letter, and 1 special character (the special characters located on the numeral keys). Back to Top Do I have to register and sign in to purchase products? No. You can browse our store and purchase items without registering. Once you have added a product to your cart and clicked the Checkout button, you can elect to register or continue shopping as a guest without registering. The benefits of registering are that we can make your shopping experience easier by keeping track of billing and contact information in a fully-secured environment protected by SSL technology. Added benefits include a member profile page and the ability to view your account history with us. Back to Top How do I add an item to my shopping cart? To add an item to your shopping cart, on the Product page enter the quantity you wish to purchase in the quantity field and then click Add to Cart. Back to Top How do I remove an item from my shopping cart? To remove a single item from your shopping cart, select the checkbox under Remove, next to the item you wish to remove, and then click the Update button. Back to Top How do I remove all of the products in my shopping cart? To remove all of the items currently in your shopping cart, click the Clear Cart button. Back to Top Who can I contact if I have questions? Please click Contact Us on the menu bar to learn how to reach us regarding any questions or issues you may have. Feel free to contact us, or fill out the Contact Request form and we will contact you. Back to Top Can I update my account contact information? To update your contact information you must first sign in. Click My Account on the menu bar to access your account information. Select Address Book from the My Account menu and then select the Contact Name of the account for which you wish to update the contact information. Make your changes and then click Update Contact Back to Top Is my payment and personal information secure through this site? YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards; rest assured that both your credit card information and personal information are protected. Back to Top Can I change my e-mail address and password? To update your e-mail address and password you must first sign in. Click My Account on the menu bar to access your account information and then select Change Email address/Password from the My Account menu. You may update your e-mail address, first and last name, and change your password, then click Update Sign In. Please note: For security purposes, your password must consist of 8-32 characters and must include at least 1 numeral, 1 letter, and 1 special character (the special characters located on the numeral keys). Back to Top Can I view my previous orders placed on this site? To view your order history you must first sign in. Click My Account on the menu bar to access your account information. Select View Order History from the My Account menu and then select the order number for the order you wish to view. Back to Top Can I provide special instructions with my order? You can include special instructions, notes and comments to your order during checkout. In your shopping cart, click Checkout (if you haven't already, sign in or continue as a guest). On the Billing/Shipping Information page, type your special instructions or comments in the Special Instructions text box. The store owner will receive these instructions along with the order. Click Submit to continue with the checkout process. 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